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IDProjectCategoryView StatusLast Update
0000010SFDC File Exporter[All Projects] SFDC File Exporterpublic2019-11-01 10:23
ReporterAditiAgrawalAssigned To 
PrioritynormalSeveritymajorReproducibilityalways
Status newResolutionopen 
Summary0000010: Error on the click of "Validate product Key"
DescriptionError on the click of "Validate product Key".SS attached
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administrator

2019-09-25 19:50

administrator   ~0000003

Last edited: 2019-09-25 19:53

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Hi @Aditi,
I have deleted the attached attachment because I think, it's your internal communication and should not be disclosed to others.
I had a look to the attached email, and I got to know that your are facing problem while validating the key-

Below are the possible solution you may try -
1. Make sure you have jre version 1.8.0 or higher installed on your PC.
2. If you are accessing this app behind the proxy, then make sure you have entered proxy details before validating the product key(see proxySetUp.PNG ).
3. If step 2 doesn't work, then try to connect to network which does not have firewalls/proxies.

if you still face any issues, please drop us an email on admin@sfdcfileexporter.com

I hope this helps.


Thanks,
Sfdc file exporter Admin



ProxySetUp.PNG (189,498 bytes)
ProxySetUp.PNG (189,498 bytes)

anonymous

2019-11-01 10:23    private

reporter   ~0000005

Hi there

You added a 6 month extension to my email following this issue however I am experiencing the same problem. If it is free why is there restriction on the file? Please assist we I needed to pull some files of Salesforce today.

Thanks

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Issue History

Date Modified Username Field Change
2019-09-25 12:38 AditiAgrawal New Issue
2019-09-25 12:38 AditiAgrawal File Added: RE Incident #00629529 (RefIN00629529).msg
2019-09-25 19:35 administrator File Deleted: RE Incident #00629529 (RefIN00629529).msg
2019-09-25 19:50 administrator File Added: ProxySetUp.PNG
2019-09-25 19:50 administrator Note Added: 0000003
2019-09-25 19:50 administrator Note Edited: 0000003 View Revisions
2019-09-25 19:51 administrator Note Edited: 0000003 View Revisions
2019-09-25 19:53 administrator Note Edited: 0000003 View Revisions
2019-11-01 10:23 anonymous Note Added: 0000005